Shipping policy

PocketVista is committed to making ordering simple and convenient for customers around the world.

1. Free Worldwide Shipping

We provide free standard shipping worldwide on eligible orders placed through PocketVista.store.

There is no standard shipping charge for customers covered by this policy.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery estimates begin after the order has been processed for shipment. Actual delivery times may vary depending on destination, carrier operations, customs procedures, public holidays, severe weather, and other circumstances beyond our reasonable control.

3. Order Processing

Orders are reviewed and prepared before shipment. Once an order has entered fulfillment or has been handed to the shipping carrier, it may not be possible to modify or cancel it.

Customers should carefully verify their name, shipping address, postal code, telephone number, and other delivery information before submitting an order.

4. Tracking

Where tracking information is available, it may be provided after the order has shipped.

Please allow reasonable time for a carrier's tracking system to register or update a newly shipped package.

5. International Orders

PocketVista ships internationally. International shipments may be subject to customs processing or other procedures required by the destination country.

Customs clearance may occasionally affect delivery times. Customers are responsible for ensuring that products ordered are permitted to be imported into their destination where local restrictions apply.

Any duties, taxes, or charges imposed by authorities at the destination, where applicable and not collected at checkout, are governed by local rules and requirements.

6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

If you discover an error after placing an order, contact support@PocketVista.store as quickly as possible. We will attempt to assist, but address changes cannot be guaranteed after fulfillment has begun.

7. Delayed Orders

If your order has not arrived within the expected timeframe, please contact us with your order number.

We will review the available shipping information and assist you with appropriate next steps.

8. Lost or Damaged Packages

If tracking indicates a delivery problem, or your package arrives materially damaged, contact us promptly.

We may request photographs of the parcel, shipping label, packaging, or affected product to help investigate the issue.

9. Contact Us

For shipping assistance, contact PocketVista at support@PocketVista.store, call (905) 235-7112, or write to 39 Badger Dr, Etobicoke, ON M8Z 2M8, Canada.